Muse called the dermatologist, then patched him in
He asked Muse to call his dermatologist so he wouldn't have to. The office answered with its own AI receptionist. The two AIs introduced themselves by name and made small talk, then the office's AI passed the call to a human receptionist. At that point Muse called his phone and connected him to her, so he ended up on the call after all. Doctors' offices often need to hear from the patient for privacy reasons, and more of them now answer with an AI first. Expect an agent to get you through the phone menu and the queue, and then hand the call over when a person needs to speak with you.
The lesson: For medical offices, an agent can get you through the queue, but plan to take the call yourself.
Copy this prompt
Call [OFFICE NAME] at [PHONE NUMBER] to [BOOK OR CHANGE] an appointment for me, [NAME], date of birth [DOB]. I can do [DAYS AND TIMES]. If they need to speak to me directly, connect me or ask for a callback time and tell me. Don't share any medical details beyond the reason for the visit: [REASON]. Afterwards, send me the appointment time and anything I need to bring.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Keep your phone close when the agent calls a doctor's office. You may be asked to confirm who you are.
Where this comes from
Original post by @whatRanjuSaid on X, Oct 29, 2026. We rewrote it in our own words. Check the original for the full context.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.