Muse called American Airlines and got a $750 refund
Cobey in New Jersey had flights messed up by the Dallas snowstorm back in January and never got his money back. He says his Muse called American Airlines for him and came away with a $750 refund. He adds that it has also called and booked appointments for him, using a phone alias he set up called Hailey. Meta turned on outbound calling for all paid Muse subscribers in the US on November 12, so this is now something any paying US user can ask for.
Poster's claim, not verified: Cobey says Muse got him a $750 refund. We haven't verified this.
Copy this prompt
Call [AIRLINE] customer service about my flights on [DATES] from [CITY] to [CITY], confirmation code [CODE]. The flights were [CANCELLED / DELAYED] because of [REASON] and I never got a refund. Ask for a refund to my original card, not a voucher or travel credit. Before the call, tell me what you plan to say and what you'll share about me. If they offer anything other than a cash refund, put me on hold and ask me first. Afterwards, send me a short summary with the agent's name, any reference number and when the money should arrive.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Gather the confirmation code, ticket numbers and dates before the call so the agent doesn't have to guess.
- Ask for a refund to your card, not a voucher. Under US DOT rules, airlines owe a refund when they cancel or significantly change a flight and you don't accept the alternative.
- Check your card statement for the refund and keep the reference number until it lands.
Where this comes from
Original post by @cobeyluke on X, Nov 12, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.