Grok Bot's refund call opened with his X handle
Zegod had mailed back some returns and never got his refund, so he asked Grok Bot to call the store. He says the call went fine, except that at the start it said it was calling on behalf of "Zegod", his X username, not his real name. He couldn't find a way to change the name for the bot only. A store can't match a nickname to an order, so check what name your agent will use before it calls.
The lesson: Before an agent calls for you, check which name it will give. A screen name can't be matched to an account.
Copy this prompt
Call [STORE] customer service about my return. I mailed back [ITEMS] on [DATE], tracking number [NUMBER], order number [NUMBER], and I haven't received my refund. Say you're calling on behalf of [MY FULL NAME AS ON THE ORDER], and that you're an AI assistant. Ask when the return was received and when the refund will be issued, and get a reference number. Before you call, tell me exactly how you'll introduce yourself.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Put your real name in the prompt, as it appears on the order, so the store can find you.
- Have the order number and return tracking number ready. That's what the store will ask for first.
- If the store says it never got the package, ask the agent to get that in writing and then file a claim with the shipping company.
Where this comes from
Original post by @egod0x on X, Nov 12, 2026. We rewrote it in our own words. Check the original for the full context.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.