$20 back when an order came without its case
The poster had his Grok Bot order an electric toothbrush from Walgreens. The listing said it came with a travel case, but the case wasn't in the box. The bot suggested asking for a partial refund instead of sending the whole thing back. It then opened the online chat on the Walgreens website, explained the problem and handled the whole conversation by itself. Walgreens gave him a $20 refund and he kept the toothbrush. It's a small win, but it's the kind of thing most people let slide because a support chat feels like more trouble than the money is worth. Asking for a partial refund on a missing part is often easier than a full return, and the store keeps the sale.
Copy this prompt
My order from [STORE], order number [NUMBER], arrived without [MISSING PART], which the listing says is included. Find the listing to confirm what was promised. Then open the store's online support chat, explain what's missing and ask for a partial refund so I can keep the item. Don't agree to a full return or anything that costs me money without asking me. Save a copy of the chat and tell me the refund amount and when it should show up.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Take a photo of what came in the box before you start, in case the store asks for proof.
- A partial refund usually means you give up the right to get the missing part later. Decide which you want first.
Where this comes from
Original post by @t013x on X, Oct 29, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.