A forgotten €24 Google charge cancelled through support chat
Google kept billing him €24 for a tool he had stopped using. He handed it to one of his Grok Bot agents, which opened Google's support chat, talked to a real person and got the subscription cancelled. He says he never touched the site himself. He doesn't code, and the same set of bots also sorts his mail. Support chats are often the only way to stop a charge when the cancel button is hard to find, and they suit an agent well because everything is written down. The one thing to check yourself is that the charge really stopped on your next statement.
Copy this prompt
I'm still being charged [AMOUNT] a month by [COMPANY] for [PRODUCT], which I no longer use. Find where to cancel it in my account. If there's no cancel button, open the company's support chat and ask them to cancel it and stop future charges. Ask whether I can get the last charge refunded, but don't accept any discount, pause or new plan. Save the chat transcript and send me the confirmation.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Ask for a written confirmation or the chat transcript. That's your proof if the charge comes back.
- Check your next card statement. Cancelling the wrong item or account is an easy mistake.
- Say no to retention offers unless you want them. Tell the agent that up front.
Where this comes from
Original post by @kaizenbuild on X, Nov 1, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Use an AI agent to cancel a subscription
Paying for apps and services you forgot about? An agent can find every subscription in your email and statements, cancel the ones you pick and bring back the confirmations. Here is which agents people use, and where you still have to step in.