Turn a washer repair claim into a full buyback
The poster's washing machine was leaking and covered by a Home Depot protection plan. Grok Bot set up the repair appointment and handled the timing. After the visit, his wife was unhappy with the technician, so the Bot filed that complaint with customer service and followed it up. In the end the plan gave him a full buyback of the washer, and the Bot ordered a new one. He says it took 5 days and about 3 minutes of his own time, where doing it himself would have taken weeks.
Copy this prompt
My [APPLIANCE] is [PROBLEM] and it's covered by [PROTECTION PLAN] from [STORE], plan number [NUMBER]. Book a repair visit with the plan provider for a time that fits my calendar. If the repair doesn't fix it or the service is poor, tell me before you file a complaint, then ask what the plan offers next, such as a replacement or buyback. Don't pay for anything or order a new appliance until I approve the model and price.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Read your plan terms. Buybacks usually only happen after failed repairs or when the item can't be fixed.
- Keep any complaint factual. Give dates and what happened, not insults.
Where this comes from
Original post by @congressdj on X, Oct 26, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.