ChatGPT Dots chats with Delta for 2 hours to fix an upgrade
The poster was owed an upgrade by Delta that hadn't been applied. He had his OpenAI Dots agent take it up with Delta's support team. After about two hours of chatting, it got a supervisor to make the change and also fix the loyalty points on his account. Long support chats are a good fit for an agent, because the waiting and the back and forth are the part that eats your time.
Copy this prompt
Delta owes me [WHAT YOU'RE OWED, E.G. A SEAT UPGRADE ON FLIGHT X] that wasn't applied. Here's my confirmation number and loyalty number [DETAILS] and why I'm owed it [REASON AND ANY EMAIL PROOF]. Contact Delta support through their official chat, explain it politely, and ask for it to be fixed, along with any missing loyalty points. If the first agent can't help, ask for a supervisor. Don't accept vouchers or changes to my trip without checking with me, and send me a summary of what was agreed.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Dots needs ChatGPT Pro and isn't available in the EEA, Switzerland or the UK.
- Say what the agent may accept on your behalf, and get the fix confirmed in writing or in your account.
Where this comes from
Original post by @JuanPa on X, Oct 21, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.