Get money back for in-flight Wi-Fi that didn't work
On a United flight from Hong Kong to Los Angeles, the poster paid $18 for Wi-Fi that worked for about 10% of the trip. He had Meta Muse contact United through its online support portal, and it opened a ticket. Within 24 hours United added $25 in travel credit to his account. In a follow-up post he says he now has Muse watch his email for airline delay notices and, when a flight is more than 30 minutes late, open a ticket asking for miles as compensation. He says that has worked 3 out of 3 times so far.
Copy this prompt
I paid [AMOUNT] for Wi-Fi on [AIRLINE] flight [FLIGHT NUMBER] on [DATE] and it only worked for about [SHARE] of the flight. Find the airline's official customer support form, open a ticket with my booking details and the Wi-Fi receipt from my email, and ask politely for a refund or credit. Don't accept anything that needs me to pay or agree to new terms. Send me the ticket number and any reply.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Airlines decide case by case whether to give credit, and it may come as travel credit or miles instead of cash.
- Only ask for what really happened. Automatic claims on every delay can look like abuse and get your requests ignored.
Where this comes from
Original post by @NodeBaron on X, Oct 26, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalWant to do this yourself?
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Have an AI agent call customer service for you
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