Grok Bot couldn't call, so it handed an airline refund call to Muse
He wanted help getting a refund from an airline. His Grok Bot account didn't have phone calls yet, but his Meta Muse account did, so Grok Bot sent the job over to Muse. He says the two agents talked through how to approach it, and then Muse stayed on the phone with the airline for close to an hour. In his words it moved the process forward, but he didn't post a final result, so treat this as a refund still in progress. The useful part is the handoff: if one agent can't make calls, another one that can may take the call with the same notes. Before a long call like this, give the agent your booking code, dates, the reason you're owed money and the outcome you'll accept.
Copy this prompt
Call [AIRLINE] customer service about booking [BOOKING CODE], flight [FLIGHT NUMBER] on [DATE]. I'm asking for a refund of [AMOUNT] because [REASON, e.g. the flight was cancelled and I didn't fly]. Ask for a cash refund to my original payment method, not a voucher. Write down the agent's name and any case number. If they offer anything else, ask me in the chat first. After the call, tell me what they agreed to and what happens next.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Ask for the case number and get the refund confirmed by email. A promise on a long call is easy to lose.
- Don't accept a voucher or credit instead of cash without deciding that yourself.
- In the US, the Department of Transportation says you're owed a refund for a cancelled flight you didn't take. Mention it if they push back.
Where this comes from
Original post by @MusiDev on X, Nov 3, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.