Real use case

Get pinged when a client message waits too long

The poster set up his Hermes Agent, which he calls Olivia, as a personal assistant in his client groups. She receives all his clients' messages, and if he hasn't answered one after 30 minutes, she sends it to him and also to his brother. It's a simple rule that keeps a small business from leaving a client waiting.

Copy this prompt

Watch the client groups [GROUP NAMES]. When a client sends a message and nobody from my side has replied within 30 minutes, forward it to me with the client's name and the time it came in. If it's still unanswered after another 30 minutes, also send it to [BACKUP PERSON]. Don't reply to clients yourself.

Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.

Watch out for

  • Tell your clients if an assistant reads their messages, and keep the backup person to someone they'd expect.

Where this comes from

Original post by @allannascimentg on X, Oct 27, 2026. We rewrote it in our own words. The result is what the poster reports.

Read the original