Grok Bot sat on hold with an airline to add a pet
The poster needed his puppy added to a flight as a pet in the cabin, the kind of change many airlines still handle by phone. He says Grok Bot called the airline, pressed through the phone menu and waited on hold until a person picked up, then transferred the live call to his cell so he could finish it himself. The dog is now on the ticket, and he says it took about 5 minutes of his own time instead of the 45 he expected to spend on hold.
Copy this prompt
Call [AIRLINE] at [PHONE NUMBER] about my booking [CONFIRMATION CODE] on [DATE]. I want to add [MY DOG, A 12 LB MINIATURE POODLE] as a pet in the cabin. Work through the phone menu and wait on hold for me. When a person answers, tell them what I need and transfer the call to me at [MY PHONE NUMBER]. Text me 2 minutes before you transfer. Don't pay any pet fee or change my seat without asking me first.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Airlines limit how many pets can fly in each cabin, so call early. Check the pet fee and carrier size rules on the airline's own site first.
- Ask the agent to text you before it transfers the call, so the airline doesn't reach you in the middle of a meeting.
- Afterwards, open the booking on the airline's site or app and make sure the pet shows on the reservation.
Where this comes from
Original post by @sortofadev on X, Nov 11, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.