Claude Duet spotted the next step on a car claim
Mike was dealing with a hit-and-run. The police officer on his case emailed him photos of the other driver's insurance card, and soon after, Claude Duet messaged him on its own: now that he had the card, it was worth sending it to State Farm for his counter claim, and did he want it to get started? He says he had never talked to Claude or Duet about the case before, so it picked this up from his email. That's the useful kind of proactive help: noticing that a new email moves a messy process forward and offering the next step, while still asking first.
Copy this prompt
Watch my email for anything about my car accident on [DATE] (police report number [NUMBER], my insurer [INSURER], claim number [CLAIM NUMBER]). When something new arrives, like the other driver's insurance details, a police report or a repair estimate, tell me what it is and what the next step is. Draft the message to my insurer or adjuster with the right attachments, but don't send anything without my OK.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Only send accident documents to your insurer's official claim address or portal, never to a number or link in an unexpected message.
- Keep copies of everything you send and note the date. Claims have deadlines.
Where this comes from
Original post by @mikepat711 on X, Nov 10, 2026. We rewrote it in our own words. The result is what the poster reports.
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