7 calls with Muse: decide in advance what it may share
She had Meta Muse make seven phone calls for her in one week. The only time it stopped was when the company asked a security question it didn't have the answer to. From that, she shared four things she now puts in every call request: who the agent is calling for, what counts as done, what to argue and what to accept as a fallback, and which security answers it may give. She allows only her zip code, phone number and email, and never a card number or password. That list is a sensible default for anyone letting an agent talk to a company for them.
The lesson: Tell the agent who it's calling for, what done looks like, what to accept as a fallback, and exactly which security answers it may give.
Copy this prompt
Call [COMPANY] for me. You're calling on behalf of [MY NAME], account [ACCOUNT NUMBER]. Done means: [RESULT, e.g. late fee removed]. If they say no, ask for [FALLBACK]. If they ask security questions, you may give only my zip code [ZIP], phone [PHONE] and email [EMAIL]. Never give a card number, password or Social Security number. If they need anything else, end the call politely and tell me what they asked for.
Our own prompt, written from what the source describes. We haven't run it ourselves. Text in [BRACKETS] is what you replace.
Watch out for
- Decide before the call what the agent may share, so it doesn't guess on the spot.
- If a call stops at a security question, call back yourself or add a three-way call rather than handing over a password.
Where this comes from
Original post by @CissyDong on X, Nov 3, 2026. We rewrote it in our own words. Check the original for the full context.
Read the originalWant to do this yourself?
Our guide compares which agents can do this job, with steps and a prompt.
Have an AI agent call customer service for you
Phone menus, hold music and being passed between reps. Some agents can now place the call for you, ask for what you need and send you a transcript, while you approve anything that matters.