LessonWe have not tested this ourselves
A flight refund got stuck with the booking service behind the agent
The poster says Meta Muse cancelled their Southwest flight, but the refund never showed up. Muse told them the money was with Duffel, the flight booking service it works with, and the poster says they could find no way to contact Duffel. When they posted, they still didn't know who was responsible for paying them back.
AgentMeta Muse
The lesson: Before an agent books travel, ask which company actually holds the booking and how you would get a refund from them.
Where this comes from
Original post by @OyetokeT on X, Oct 17, 2026. We rewrote it in our own words. The result is what the poster reports.
Read the originalCopy-paste setup
Before you book or cancel any flight for me, tell me which company will hold the booking (the airline itself or a booking service), give me the booking reference, and explain how I would get a refund and who I would contact. Save that in a note called [NOTE NAME]. If you cancel a booking, check after 7 days whether the refund has arrived and tell me if it hasn't.
Our own prompt, written from what the source describes. We have not tested it yet. Text in [BRACKETS] is what you replace.